etrials Service Delivery
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While important, easy-to-use and robust clinical technology is just one component of our overall solution offering. Service plays a critical role in each engagement. Without the right mix of people, process, support and security, no trial would perform on time, on budget or with the intended outcomes.
That’s why Merge eClinical has made deep investments to ensure the highest levels of service are achieved, regardless of whether it’s for a top 50 pharmaceutical company or the smallest biotech, a global Phase III or a 10 patient Phase I study.
Each of clients can expect to receive the same superior service and support.
Our People
Our dedicated eClinical team delivers results that make a difference in the effectiveness and efficiency of clinical trial studies.
The team will work closely with you to develop project specifications and to understand the expectations for Merge eClinicals' conduct of the proposed project. Because we view each study as a strategic project, other staff at Merge eClinical will be involved with the program, including client services, senior managers, and other staff as necessary.
Whether integrating data from disparate data sources, deploying a mid-study protocol amendment or assisting you with technology transfer, our team is here to guarantee your success.
Our Project Teams…
Possess deep clinical knowledge and technical expertise
Provide on-going consultation for best practices and effective trial management
Utilize innovative proprietary tools to achieve rapid, predictable study start-ups
Provide strategic implementation of mid-study changes
Undergo continuous assessments, process improvement and quality education training
Leverage long client relationship is four years with the longest at 10 years.