SUPPORT
Strong technical skills, clear understanding of your workflow needs, excellent communication skills and experience with Merge Healthcare products in varied operational environments. That's our support team.
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By Phone: |
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For all Service Issues (U.S. & Canada): |
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By Email: |
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| For all Service Issues (U.S. & Canada): ekoSupport@ekosystems.com |
To ensure that your needs are addressed as efficiently and effectively as possible, please be prepared to provide the following information:
Customer identification number (if applicable)
Location/site of installation
Case number (if applicable)
The product and version of software you are using
The operating system you are running (Windows 95, 98, NT etc.)
A description of the issue including:
- What you were trying to do when the problem occurred
- Any error message that may have appeared
- Any steps you took to try to resolve the problem
- Additional information required to reproduce error, e.g. DICOM file